CANCELLATIONS AND HOLDS

We understand that life changes happen, and you may need to step away from the Y for a time. We look forward to welcoming you back when you’re ready.

TEMPORARY HOLD

As a courtesy, the South Shore YMCA allows members to place a temporary hold on their membership under certain circumstances. This option lets you pause your membership dues for up to 4 months and resume your membership without rejoining fees.

To request a hold:

• Complete the Online Hold Request Form or provide written notice before your requested hold dates.
• Holds requested after your monthly draft has processed will begin the following billing cycle.

Membership holds are available for:

• Medical reasons (doctor’s note required)
• Military duty (transfer or deployment papers required)
• Temporary relocation (proof of alternate residence or rental agreement required)

Important details:

• Billing will automatically resume at the end of your hold period.
• Notify the Membership Team if your return date changes.
• If you return earlier than expected, any outstanding balance will be due upon your return.

MEMBERSHIP HOLD REQUEST FORM

CANCELLATION POLICY

We’d hate to see you go! If you choose to cancel, you have two options:

Cancel Online

• Visit ssymca.org and click LOGIN in the top navigation bar to access your Y online account
• Log in using your email and password.
• From the ACCOUNT menu (top right), select Activities.
• Scroll to the PRODUCT list and select the membership you wish to cancel.
• Click CANCEL and follow the steps.
• You’ll receive an email confirmation. Your membership will end at the close of your current billing cycle.

Cancel In Person

Stop by the Welcome Center at your branch. We’ll help process your cancellation and email you a confirmation. Your membership will end at the close of your current billing cycle.

Please Note:

• If your account has an outstanding balance, payment is required at the time of cancellation.
• If your account is not in good standing, your bank draft will continue until the balance is paid in full.

CONTACT US

Contact your Membership Team if you have questions or need assistance:

• Emilson YMCA (781) 829-8585
• Hale Family YMCA (617) 479-8500